Returns

Our return policy lasts 15 days. If 15 days have passed since your purchase, we will not

Unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be undamaged and in the same condition as in

which you received it. It must also be in the original packaging.

To complete your return, we need a receipt or proof of purchase.)

There are some situations where only partial refunds are given (if applicable)

- Any item which is not in its original condition, which is damaged, or some parts of which are

missing for reasons not due to our error

- Any item that is returned more than 15 days after delivery

If you would like to request a return, you can send us a request via the interface

contact.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to let you know that we

have received your returned item. We will also notify you of the approval or refusal of

your refund.

If your request is approved, your refund will be processed and a credit will be issued.

automatically applied to your credit card or original payment method, within a certain

Number of days. Note that the delivery costs (shipping costs, customs etc.) of the product (outbound) will be

deducted from the reimbursement (except in the case of an offer where delivery has been offered).

Late or missing refunds (if applicable)

If you have not yet received a refund, please contact us at the following address

:  

contact@tiptap-pro.fr

Exchanges (if applicable)

We only replace items if they are defective or damaged. Send us an email

has  

contact@tiptap-pro.fr

 and we will give you more shipping information. 

Product returns for manufacturing defects

To trigger the sending of a new copy, please send us an email to

contact@tiptap-pro.fr

 with your order number, first name and email used, explaining

the defects of the product in question.

Incompatible product returns beyond 15 days.

Beyond a period of 15 days, and due to incompatibility, your order is no longer eligible.

for a refund